TRAVEL GUIDE · CHINA

Booking a hotel in China: a practical guide for foreign visitors

Check-in documents, payment, cancellation rules and the small booking details that make the first night easier.

Hotel lobby in China
Limsn Shusia Ysmarpoo / Wikimedia Commons, CC BY-SA 4.0. Original file ↗

A good China hotel booking is more than a low price. Confirm that the property can receive foreign passport holders, understand payment and cancellation terms, and save the information you will need if you arrive late.

01

Confirm the property can receive you

Before paying, check the room rules and contact the property if anything is unclear. China has moved to make accommodation more convenient for foreign travellers, but a quick written confirmation is still useful when a listing is vague. Save the hotel’s Chinese address, phone number and your booking number offline.

02

Book the room, not just the headline price

Compare the same room across platforms by total price, breakfast, taxes, cancellation deadline and payment timing. A prepaid rate, pay-at-property rate and refundable rate can look similar while carrying very different rules. Future recommendations on this site should explain those differences and clearly disclose any affiliate relationship.

03

Bring the original passport

China’s official visitor guidance says foreign travellers staying in hotels must present a passport, foreign permanent resident ID card or other valid identification for registration at reception. Hotels handle the accommodation registration for their guests. Keep the reservation name close to the passport’s Roman-letter name, and ensure each guest has their own document.

04

Ask about payment and deposits early

Official guidance lists cash, bank cards, Alipay and Weixin Pay among hotel payment methods, but international-card acceptance can vary by property. Ask whether a deposit is required, in what currency, and how it will be released. Keep the deposit receipt and final folio; a card reversal or refund can take additional time after checkout.

05

Choose location for the first and last night

For a late arrival, early train or airport transfer, a simple hotel near the right transport point can be more valuable than a nicer room across the city. Check the map for the actual entrance, walking distance with luggage and late-night transport. Send the hotel your expected arrival time if it may be late.

06

Keep a calm problem plan

If a booking cannot be found, show the confirmation and payment record, then contact both the hotel and booking service. Translation apps work well for short requests such as ‘I have a reservation under this passport name’ or ‘When will the deposit be returned?’ Keep screenshots and written messages if the room or charge differs materially from the reservation.

The best hotel booking leaves you with three things before departure: a confirmed foreign-passport check-in, clear payment terms and an address you can reach without depending on a single app.

Official reading

China government — accommodation guidance for foreign visitors ↗

General travel information only. Property policies and payment acceptance can change; confirm them directly before booking.

COMPLETE STAY CHECKLIST

From booking to checkout: details worth confirming

The smaller hotel questions previously covered in separate pages are collected here so that one guide can support the whole stay. Confirm only the features that matter to your trip and keep the written reply with the reservation.

Before payment

Confirm the exact room type, bed arrangement, smoking status, breakfast, accessibility features and cancellation deadline. If connecting rooms, a quiet room or a step-free route is essential, ask whether it is guaranteed or merely requested. Useful Chinese terms include 禁烟房 (non-smoking room), 安静的房间 (quiet room) and 无障碍设施 (accessible facilities).

Arrival before check-in

Ask whether luggage storage is available and whether a fee or claim ticket applies. For early check-in, request the earliest confirmed time instead of assuming the room will be ready. Keep passports, medication, electronics and valuables with you rather than in stored luggage.

At the front desk

Present the original passport used for the booking and confirm the total room charge, deposit, payment method and refund process. Keep the deposit slip and ask for the final folio. A useful request is: 请问押金什么时候退回?— When will the deposit be returned?

Inspect the assigned room

Before unpacking, check the bed type, smoking condition, locks, bathroom, Wi-Fi and any accessibility feature that was confirmed. Photograph a material problem and contact reception promptly. Ask for one concrete remedy: another room, maintenance, an amenity replacement or written confirmation of the next step.

During the stay

For housekeeping, extra towels or package delivery, use the hotel’s official contact route and confirm any fee. Do not send passports, payment codes or sensitive details through an unofficial account. For a parcel, use the exact guest name, booking dates and hotel-approved address format.

Checkout and lost property

Review the itemized bill, confirm how the deposit will be released and check the safe, outlets, bathroom and bedding before leaving. If something is lost, contact the property quickly with the guest name, stay dates, room number and a neutral description; arrange return shipping only through a verified hotel channel.

One-page hotel record

BookingGuest name, confirmation number, cancellation deadline
PropertyChinese name, address, direct phone number
RoomBed, smoking status, breakfast, essential features
MoneyTotal price, deposit, payment and refund method
ArrivalCheck-in time, late-arrival note, luggage plan
DepartureCheckout time, onward transport, final receipt

EDITORIAL REVIEW

Last reviewed: 25 September 2026. This guide provides general travel information; confirm time-sensitive requirements through official channels before booking and departure.

Official references

Frequently asked questions

What should I confirm before paying?

Check the address, guest name, passport requirements, cancellation terms and room type.

What should I show at check-in?

Use the same passport and booking name, and keep the Chinese hotel name and address available.